FAQs
Answers to the questions we hear most about orders, delivery, payments and returns.
Orders & shopping
Are all your products 100% authentic?
Absolutely. We are authorized stockists of all the brands we sell — including Nike, Adidas, Puma and more.
Do I need to create an account to shop?
No, you can check out as a guest. But creating an account lets you track your orders, save favorites, and access exclusive offers.
Shipping & delivery
Do you offer nationwide delivery in South Africa?
Yes! We deliver across South Africa with trusted courier partners.
How long does delivery take?
Standard delivery takes 2–5 working days to major centres and up to 10 working days to rural areas. You’ll receive tracking details once your order is dispatched.
What are the delivery costs?
Delivery is FREE for orders over R1 000 anywhere in South Africa. Orders under R1 000 carry a R100 delivery fee, shown at checkout.
Payments
What payment methods do you accept?
We accept EFT, debit/credit cards (Visa & Mastercard), and select mobile payment methods. All payments are processed securely.
Is it safe to shop on your website?
100%. Our online store uses SSL encryption and trusted payment gateways to protect your information.
Returns & exchanges
What is your return policy?
If you're not 100% happy, you can return unused items within 14 days of receiving your order. Items must be unworn and in original packaging.
Read our Returns Policy here
How do I request a return or exchange?
Simply email us at rashidcassim@mweb.co.za with your order number and reason for return. We'll guide you through the next steps. For more information, follow our Returns Policy guidelines here
Do you charge for returns?
We only offer one free return, if there is a request for a second return for the same order, you may be charged a delivery fee.